Ever heard the phrase: “Keep doing what you’re doing and you’ll keep getting what you’re getting”? My Mom used to say that to me all the time and I still think about it today. I’ve been in the healthcare industry my entire life and, needless to say, a career that has never had a dull moment. Change is the only constant in healthcare today.
Healthcare is a place for those who don’t shy away from change and can embrace new ideas even when they are not popular. Many of the decisions made in healthcare are based on intuition, gut feelings, experience, and consensus. I’ve been a part of those think tanks and times have changed… information resources have changed… technology has changed… expectations have changed!
Our hospitals have been tasked to do more with less – who hasn’t heard that right? Through innovative technologies like simulation, we can use predictive analytics to visualize, analyze, and optimize processes. We have to identify the bottlenecks in our systems that are affecting patient outcomes, patient wait times, correct bed placement and optimal staffing. Variability in patient flow through our healthcare systems is an impediment to the cost reductions and improvement of patient safety and quality of care (Litvak et al).
Systems have been slowly adopting the principles learned through lean and six sigma but have slow to adapt to the tools available. Hospitals have shifted from revenue generating to cost reduction. Simulation tools are the next step in healthcare’s evolution to impact costs due to healthcare’s unique challenges caused by variability due to competition for patient beds, resources, and patient throughput — all are a part of the ongoing challenge we face to meet expectations for ‘doing more with less”
About Jacqueline Hodge
Jacqueline has had the privilege of being part of the healthcare industry for the past 25 years in Arizona after moving from Nashville, TN. She has served in numerous roles throughout her healthcare career including medical technologist, business development executive and hospital CEO.
Prior to joining ProModel, Jacqueline was the CEO of Promise Hospital Phoenix where she provided strategic leadership to all clinical operations. She established and executed goals that directly impacted hospital operations, patient care, physician development and business growth. Having been a CEO, Jacqueline knows the immeasurable value that simulation technology brings to hospital operations. She was able to make leadership decisions quickly by analyzing internal data in its virtual environment with the ability to focus on both high level strategic initiatives and day to day operational tactics.
At Promise Hospital Jacqueline previously served as their VP of Business Development where she led physician development, contracting, and sales/marketing. Before her time at Promise, she was the Area Business Director for Kindred Healthcare responsible for 4 hospitals within the Arizona market. Jacqueline also has global pharmaceutical experience in Scientific Affairs and Business Development leadership roles including Bayer Healthcare and Astellas Pharma US.
Jacqueline holds a Master’s Degree in Business Administration from the University of Phoenix and a Bachelor of Science Degree in Biology from Murray State University. She also holds an ASCP Medical Technology Certification from St. Mary’s Hospital, and has worked as a Medical Technologist at Vanderbilt University Medical Center at the start of her career.
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