ProModel’s Support Team consists of four individuals, Curtis Fletcher, Ryan Reyes, Andrew Hancock, and Aaron Nelson. We are the support team for the United States and Canada.
There are hundreds of customers that use ProModel’s, software and services each day. Because of the different industries and projects that our customers are associated with, each day can bring very different cases to work on. Some of these cases that our team works on are new issues that have not been addressed till our customers’ needs arise. Needless to say, this helps keep us on our toes and we enjoy the opportunity to work and grow our knowledgebase of the software and how it can improve our customers’ companies, as well as helping to improve their knowledgebase and help the customers achieve success.
We hope that our customers have the opportunity to build a good relationship with our team. The ProModel Support Team takes a bit of pride in knowing your issues, your concern, your name, your numbers, and more times than not, your voice when you contact us. Because of the intimacy of our four-man team, we are able to work together to make sure the customer is taken care of.
Another great benefit of being a smaller company, when necessary we can work with the product development team to address issues that need their assistance.